Alchemy Systems & Voyager Partnership
Provider of IT Support including all things Microsoft, Cloud Computing, Hosted Services, Virtualisation and Website Design & Development since 1998 and Voyager Software Partner for over 10 years.
There are many benefits to working with Alchemy. Our many recruitment clients receive focused exceptional support, education and consultancy.
Key Components of Partnership
- Alchemy provides desktop support for all Microsoft Products including Office, SharePoint and Teams as well as full Security and Remote Working Solutions
- The partnership is currently developing further enhancements to remote working functions including Video, Collaboration and 24/7 support
- With the industry move to the cloud, the partnership has evolved and deepened whereby we now offer a joint helpdesk for seamless ticketing between the two customer service organisations
- This transparency provides our joint customers seamless support whether a software or infostructure issue
- Our ‘One Point of Call’ provides a measurable exceptional customer service experience
Benefits of Alchemy Solutions
- Customised service from long established IT services company which specialises in supporting users anywhere in the world
- Fixed price then known incremental charges
- 24/7 1st & 2nd line support as required
- Voice, Teams, Web Portal or E-mail incident logging
- UK based project management
- Monthly reporting
- Regular communication and review with in-house support team
- Ongoing development of support requirements which can include all hardware, networking, telecoms and conferencing requirements
Special offer for the Voyager Clients
A free IT Audit to all Voyager clients to review and provide recommendations to improve their office systems, security and networking to embrace greater remote working – click to check out more details
Book a Voyager Infinity demo
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